REAL RESULTS
NOTCH PRICING
Built to Scale Fast. Priced to Back It.
For business leaders who want to turn customer service from a grind into an edge.
For business leaders who want to turn customer service from a grind into an edge.
For business leaders who want to turn customer service from a grind into an edge.
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Everything You Need — No Hidden Cost
End-to-End Implementation
Autonomous resolution: Handles complex, multi-step scenarios across back-office tools and systems.
Pay-on-resolution: True variable cost. Pay only for resolved tickets.
Scalable operations: Flexes with seasonal or campaign-driven spikes while eliminating idle-time inefficiencies.
Engagement Hub
Omnichannel support: Email, chat, text, social media, and voice in one unified flow.
Multilingual support: 75+ languages for global coverage.
Always-on experience: 24/7 coverage with consistent, reliable resolution for every ticket.
Adaptive Intelligence
Custom workflows: Define unlimited policies, edge cases, and actions with no engineering dependency.
Brand-safe AI: Deterministic rules, built-in guardrails, and customizable brand voice ensure every interaction aligns with your policies.
Fastest time-to-value: Rapid onboarding from existing documentation plus human-in-the-loop QA for accuracy from day one.
Policy-Driven AI
Deterministic rules & guardrails: Every action and response is explainable, transparent, and policy-compliant.
Brand voice customization: Ensure every interaction sounds exactly like your brand.
Compliance built-in: Guardrails prevent off-brand or unsafe replies, ensuring trust and control at scale.
Unified Oversight
Command console: Centralize workflows, policies, and resolution logic in one place.
Action transparency: See every decision, every step, in real time.
Human-in-the-loop QA: Review, approve, and refine AI actions for ultimate control.
Seamless Interoperability
Tech stack integration: Plug directly into your CRM, ticketing, and back-office systems.
Scales across teams & markets: One AI backbone for global operations and multiple functions.
Quick time-to-value: Onboard in weeks, not quarters, with no engineering dependency.
End-to-End Implementation
Full-service setup: We configure your workflows, policies, and
integrations — no engineering needed.
integrations — no engineering needed.
Dedicated implementation specialist: One point of contact ensuring a smooth launch and early success.
Fast time-to-value: Beyond the trivial knowledge base tickets. Start resolving tickets within 90 days, backed by our pay-on-resolution commitment.
Continuous Optimization
QA & testing suite: Batch testing, answer previews, and
topic-level reports for constant precision.
topic-level reports for constant precision.
Coverage analysis: Spot automation gaps and expand resolution coverage proactively.
Knowledge enrichment: AI learns from unresolved tickets and grows smarter over time.
Integrated Expert Support
Seamless integrations: We connect to your CRM, helpdesk, and back-office systems — no migrations or extra fees.
Mission-critical task force: Dedicated teams to manage major campaigns, crisis events, and high-impact escalations.
24/7 expert support: Proactive management, workflow tuning, and live Notch experts with a 2-hour SLA.
77%
Resolved by AI
Our customers hit the mark within 12 months.
50%
In CS Headcount Saving
Increase margins. Cut the hire-train-churn grind.
"Growth was accelerating so quickly that traditional hiring couldn’t keep pace. We needed a support solution built for speed. Adding Notch felt like bringing in a commando support unit, allowing us to decouple customer acquisition growth from support ops.”
“Undoubtedly our customer support and insights have improved significantly thanks to Notch. The team’s responsiveness and commitment have been outstanding.”
“Automating responses for tickets like subscriptions and returns has allowed us to focus on nuanced customer cases that require more time and care. It feels like I suddenly doubled my team."
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